220 & Change Lead

About 220 & Change

220 & Change is a beautiful, historic building in Pioneer Square – but it is so much more.

It is a living switchboard for the common good.  A dynamic center and a place where spontaneous connections can happen anywhere – at an event, around the lunch table or passing on the staircase.  It’s a place where changemakers, entrepreneurs, savvy optimists and practical dreamers get great stuff done – right in the middle of thriving and diverse Pioneer Square! People are committed to change – whether it’s improving lives, building a sustainable future, or starting the great venture, their sleeves are permanently rolled up.

220 & Change is the former Masin’s Furniture Building. Built in 1907, this extensively renovated, family owned, 50,000 square foot landmark is an anchor in the community.  It is classic and industrial – exposed brick and metal, massive wooden beams and pillars – made modern.  It has a sweeping staircase, high ceilings, open spaces and lots of glass connecting those in the building.  Stylish and unpolished, like its tenants.  

220 & Change houses Impact Hub Seattle, Social Venture Partners and Pinchot University.  On any given day there are classes running, people meeting, changemakers working and parties brewing.

About the Tenants

What we’re building at 220 & Change with the Building Host Position

We want to change the world for the better, but we know that it’s ultimately happy, healthy, educated, diverse, and involved people that will make that change. Our building is in need of one person to be our full-time host for the entire building, so that when a guest, member, faculty member, student, or staff walks into our building, your job as host will be to welcome them into our space as you would into your home – make them feel welcomed, special, connected, and armed with the resources they will need to make the change they wish to see.

Who Are You?

You’re observant, smart, outgoing, and extra-friendly while manning your station, socially conscious, and love to be around other people. Most of all, you enjoy helping others in many different ways and contexts. Ideally, you have at least two years of experience in customer service positions.

GENERAL RESPONSIBILITIES:

General Inquiries/Community Liaison 
  • Acts as building concierge, greeting and directing everyone who comes into the building. 
    • Write events for the day on board and something on chalkboard in the AM. 
    • Help guests find meeting rooms and/or in-person meetings.
    • Help guests/members find parking, restaurants, answer questions about neighborhood. 
  • Monitor the info@impacthubseattle.com email account and respond to general inquiries; forward emails to other staff members when appropriate; create generic templates to be used when responding to people.
  • Answer the main 220&Change line located at the front desk, respond to inquiries.
    • Listen, respond, or forward voicemails to Google Voice line.
  • Community connecting: Helping people connect with other people in the building via sending emails, answering questions, talking with people and finding out what they are working on, giving tours, telling the story of the building to the public. Fostering and maintaining a relationship with neighborhood stakeholders, for both security and design purposes. Owning creative ways to tell member/Pinchot stories around the building.
  • Building security: Calling the MID, SPD & CleanScapes, following up on ongoing issues outside the building, monitoring unwanted visitors upon entrance in the lobby, working with security guard on issues and questions, coordinating meetings with SPD, MID, Alliance for Pioneer Sq about ongoing neighborhood issues. Managing building security guard.
  • Track neighborhood goings-ons and keep building community updated via emails and listservs.
  • Own Monday email and schedule for the entire building.
    • Create draft of Monday email Friday prior, send to Events Manager for review.
    • Send out Monday email to listserv.
    • Print Monday schedule and add to all bathrooms and kitchens on Monday. 
Conference Room Management

Administrative + Facilities Support

Supplies and Logistics 

Compensation/Benefits

How To Apply

Please submit your resume to info@220andChange.org with “220&Change Lead Job Description” in the Subject line. In the body of the email, please remark on your customer service experience and philosophy, administrative management experience, and career goals over the next three years - one paragraph only, please!

Application Deadline: February 19, 2016

Starting Date: February 29, 2016

No email/phone call inquiries. We’ll get back to you 1-2 days after your submission. Thank you for supporting our mission!