Member Support Manager

As a member of our small, entrepreneurial, hard-working team, you are a hospitality extraordinaire on the front lines of Impact Hub Seattle's coworking, office, and conference offerings. We cannot grow without you. A critical thinker, you are part of a team with a wide range of responsibilities including serving as the the Member Support Manager, directly responsible for owning all membership processes to create a consistent and quality member experience. This position shall require many different tasks, but at minimum will include: improving the overall member experience; reducing the number of monthly member cancellations; coordinating all member processes for a consistent member experience through the customer journey map; and tracking and adjusting metric numbers as necessary. 

You help manage the working and meeting requirements for an incredibly inspiring community of entrepreneurs and changemakers that is growing at lightning speed to ensure that the job is not only done to Impact Hub's high standards, but also in a way that promises long-term sustainability and care for our world's resources.

You will assist in cultivating a collaborative, friendly and fun work environment that fosters innovation and productivity. You will need to be motivated by autonomy and ownership yet keen to report to other staff at all stages. You will be friendly, responsive, reliable, detail-oriented, able to work in a fast-paced environment, and comfortable managing a team of 11 volunteers. 

Responsibilities

Retention
Programming
On-boarding and Communication

Minimum Qualifications

 

Compensation

 

How To Apply

Please submit your resume to lawrence@impacthubseattle.com with “Member Support Job Description” in the Subject line. In the body of the email, please remark on your customer service experience and philosophy, administrative management experience, and career goals over the next three years - one paragraph only, please!

Position open until filled - however, we will be looking for a short turnover, and would ideally like to have someone in place by February 29th.

No email/phone call inquiries. We’ll get back to you 1-2 days after your submission. Thank you for supporting our mission!

 

IMPACT HUB SEATTLE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY OF STAFF.